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PRICES
Prices include : Unlimited mileage in Portugal, Comprehensive
collision insurance, VAT and all taxes.
There are no hidden costs for necessary "extras".
Optional Extras:
Charges and deposit are paid on commencement of hire.
You do not need to send card details over the internet.
Driving to Spain requires a green card and bail bond issued by our
insurers.
DEPOSIT
We do not charge a reservation deposit so you do not need to
send your card details over the net.
The rental deposit can be made under a blank slip of your credit card.
It will be returned to you in the end of the rental.
EXCESS
The insurance policy has an excess clause. See price table for
applicable excess band.
You may waiver the excess clause on optional payment of an additional
premium or secure it by deposit of card details.
* - SCDW: Super CDW -
Excess Waiver Extension - Voids the excess (for H1, L1 and I3 reduces
the excess to 150€).
Waiver does not include tyres, glass or locks or
damage caused by speeding. Under Portuguese law insurance is void when
drink driving.
COLLECTING YOUR CAR
When you come from the luggage room, follow the luminous indicator that
advises “Other Rent a Cars” and exit the airport building at the
arrivals exit. You’ll have to cross the first car park (Park 1/2)
until the palm trees. Behind the palm trees, is car Park 4. You
can find our staff at Row G with Auto Rent logo on the clothes
and in a van (as in the top of this letter). If you do not see the
airport rep or if you get lost you may call him on 96 56 56 765 or 96
51 00 288. There is a public phone near the arrivals area. You may
alternatively between 09.00 and 19.00 call the free phone number 800 212
011 and our office staff will call the airport rep for you. Please note
that mobile phones on roaming services may not call free phone services
and that you may need to dial a national code to call Portuguese numbers
(00351).
Cars may be delivered to
your hotel at no extra charge. Delivery times will be as close as
possible to requested subject to availability of staff. You will be
given a free phone number to finalise your delivery details with our
head office.
RETURNING YOUR CAR
At Faro airport you should return your car to the car park and
then check it in with the rep. Please allow adequate time. You are
responsible for the car till it is checked in.
Hotel deliveries, the collection details will be arranged with the rep
when the car is delivered to you.
CAR TYPES
We invariably have the car that you request but due to damage
and late returns we may occasionally have to offer you an alternative,
similar or better car than the one you have requested. These
circumstances are outside of our control and we would ask for your
patience. We have never left a client stuck without a car.
The cars shown are the ones available at our internet prices. We may be
able to arrange other cars from companies within the group. They are
likely to be more expensive but we are happy to give you a price for
your special requirements.
CAR AGE
Our undertaking is to provide a clean and safe car. Cars are
retired from our fleet on the basis of condition and age. Our fleet has
400 vehicles with an average age of 9 months.
DRIVERS' AGE
Sorry but we cannot hire to drivers under 21. A tax will be
charged to drivers with ages between 21 and 25 years old: 25 €.
BABY SEATS
We have conventional forward facing baby seats intended for
children to approximately 3 years old and booster seats for children to
approximately 5 years. If you have a particular requirement for your
child we recommend that for peace of mind you bring your own child seat.
Baby Seats / Booster Seats: 15 € / rental.
ACCIDENTS & CLAIMS
If you have an accident, theft or any other situation which will
result in an insurance claim it is your responsibility to get an police
report number. You need to call the police who will issue you a report
number which must be delivered to Auto Rent. Without this the insurance
will not pay. This is a simple procedure but if you have any problems
you are welcome to call the company who will happily assist. If there is
loss to the car and you do not obtain a police report you will remain
liable for the damage. The car documents include full contact numbers
for the company.
THE COMPANY
Your hire is with Auto Rent. Full contact details will be given
on your contract on commencement of hire. There is a free phone number
to contact the office whilst in Portugal. The reception staff speak
English.
We are committed to giving you a service which you will be pleased to
use again and recommend. If you are not happy with any aspect of the
service you receive please say so at the time. Please contact us,
if possible whilst you are still in Portugal. |
